Making a complaint
If you have any reason to complain about the advice or service you have received, please contact us as soon as possible. You can complain in writing or verbally at any time to:
Ansvar House, St. Leonards Road
Eastbourne, East Sussex, BN21 3UR
Phone Ansvar Insurance on:
0345 60 20 999 or 01323 737541
Our promise to you
We will aim to resolve your complaint within one business day.
If this is not possible:
- We will promptly acknowledge all complaints
- All complaints will be investigated diligently and impartially within Ansvar
- We will respond formally to your complaint as soon as possible
- We will keep you informed of the progress of the investigation
If you are not satisfied with our response, or we have not completed our investigation after eight weeks, we will inform you of your right to take the complaint to:
Financial Ombudsman Service (FOS)
Exchange Tower, London, E14 9SR
Phone FOS on 0800 023 4567 free if phoning from a ‘fixed’ line (for example a land line at home), or 0300 123 9123 free for mobile phone users who pay a monthly call charge for calls to numbers starting 01 or 02.
If you have bought your insurance online, you can also register your complaint on the Online Dispute Resolution website, which has been set up by the European Commission.
This complaints procedure does not affect your right to take legal proceedings.