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Alarm

Emergency Numbers

For advice or assistance during business hours which is not catered for by the following helplines please telephone our office number 01323 737541 or email the claims department on ansvar.claims@ansvar.co.uk.

Motor Helplines

Had a car accident - body damage - phone the Accident Service Line on 0800 783 9791 (24hrs)

Hit someone's car and it needs attention, no damage to your own car - phone the Accident Service Line on 0800 783 9791 (24hrs)

Broken, cracked or chipped windscreen

  • call Autoglass on 0800 363636
  • or RAC Auto Windscreens on 0800 919 700 for 24 hour replacement or glass repair.

For advice and assistance relating to EuroLaw legal advice & Roadside/Drivers Assistance, call DAS on Ansvar’s dedicated line: 0117 934 0437. Quote ref: HL/3553334.

Counselling Helplines

DAS will provide a confidential counselling service over the phone with onward referral to the appropriate voluntary or professional services – telephone 0117 934 2121 (call will NOT be recorded)

Quote following references when calling DAS:

  • Care Homes: TS5/3603486
  • Small Business: HL/3603514
  • Churches: TS5/3391503
  • Church Fellowships: TS/3471880
  • Home Connect: TS1/3518711

We appreciate emergency situations may arise requiring immediate expenditure however if you are unable to obtain our authority prior to incurring expenses we will expect charges paid for services and replacement items to be reasonable for us to consider full reimbursement.

Domestic Assistance Service

We will arrange help or repairs needed if you return from your trip and discover that you have a domestic emergency in your home, such as a burst pipe, blocked drain, broken window or building damage.

To get help from DAS, phone 0117 934 0437 or 0117 976 2030

When phoning, please tell us your policy number. Please do not phone these numbers to report a general insurance claim. We will not accept responsibility if the Helpline service fails for reasons we cannot control.

Europ Assistance world-wide medical emergency service.

  • TELEPHONE when contacting from outside the UK +44 1444 442800
  • FAX when contacting from outside the UK +44 1444 410164
  • TELEX 947736 EURA G

Have your policy details and a contact name and telephone number with you when you call.

Buildings Helplines

Broken or cracked windows or door glass – 24 hour repair or replacement

  • phone Solaglas on 0800 474747

For all other emergencies requiring immediate action, assistance is available from DAS on Ansvar’s dedicated line 0117 934 0437.